ProBook Privacy Policy
Effective Date: January 5, 2025
1. Introduction
Welcome to ProBook. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website (ProBook.org), and related services (collectively, the "Services").By using ProBook, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.
2. Definitions
- "Personal Data": Any information that relates to an identified or identifiable individual.
- "Usage Data": Data collected automatically when using our Services.
- "Account": A unique account created for you to access our Services.
- "Third-Party Service Providers": External companies providing services such as identity verification (e.g., Onfido), background checks (e.g., Checkr), and payment processing (e.g., Stripe, PayPal).
- "Device": Any electronic device that can access our Services, such as a computer, smartphone, or tablet.
- "Service Provider": Any third-party company processing data on behalf of ProBook.
- "You": The individual accessing or using our Services.
3. Information We Collect
3.1 Personal Data
When you use our Services, we may collect the following personal information:- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (e.g., card details, bank account information)
- Government-issued identification for verification (e.g., ID card, passport)
3.2 Usage Data
We automatically collect information about how you interact with our Services, including:- IP address
- Browser type and version
- Device type, operating system, and unique device identifiers
- Pages visited and time spent on those pages
- Clickstream data
- Referring/exit pages
3.3 Location Data
With your permission, we may collect and process your geolocation data for location-based services.
3.4 Information from Third-Party Social Media Services
If you choose to log in via a third-party social media service (e.g., Google, Facebook, Twitter, LinkedIn), we may collect:- Your name
- Email address
- Profile picture
- Contact list (if explicitly shared)
3.5 Information Collected Through the Application
When using the mobile app, with your consent, we may access:- Location data
- Contacts (phone book)
- Camera and photo library
You can enable or disable access to this information through your Device settings.
4. How We Use Your Information
We use your data for the following purposes:- To Provide Services: Facilitate bookings, process payments, and manage accounts.
- Verification and Compliance: Conduct identity verification (Onfido) and background checks (Checkr).
- Improve User Experience: Analyze trends and enhance platform performance.
- Communication: Send transactional emails, notifications, and marketing messages (with your consent).
- Customer Support: Respond to inquiries, complaints, and feedback.
- Fraud Prevention: Detect, investigate, and prevent fraudulent activities.
- Legal Compliance: Ensure compliance with legal and regulatory obligations.
- Business Operations: Evaluate and improve our products, services, and marketing campaigns.
5. Sharing Your Information
5.1 With Third-Party Service Providers
We may share your information with:- Payment Processors: Stripe, PayPal
- Identity Verification Providers: Onfido
- Background Check Providers: Checkr
- Cloud Hosting Providers: Secure storage solutions
5.2 Legal Compliance
We may disclose your information if required to:- Comply with legal obligations
- Respond to law enforcement requests or legal proceedings
- Protect our rights, property, and safety
5.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring company.
5.4 With Your Consent
We may share your information for purposes not listed above only with your explicit consent.
6. Data Retention
We will retain your personal data for as long as:- Necessary to fulfill the purposes outlined in this Privacy Policy.
- Required to comply with legal obligations.
- Needed to resolve disputes or enforce our agreements.
Usage data may be retained for shorter periods unless required for security improvements or legal compliance.
7. Data Security
We implement industry-standard security measures to protect your personal data. However, no method of transmission or storage is completely secure. If you believe your data has been compromised, please contact us immediately at support@probook.org.
8. Your Rights
8.1 For EU Residents (GDPR)
You have the right to:- Access your data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
8.2 For California Residents (CCPA)
You have the right to:- Know what personal data we collect
- Request deletion of your data
- Opt-out of data sales (we do not sell personal data)
To exercise your rights, contact us at support@probook.org.
9. Cookies and Tracking Technologies
We use cookies to:- Enhance your browsing experience
- Track website performance
- Personalize content and ads
You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.
10. Data Breach Notification
In the event of a data breach affecting your personal data, we will:- Notify you within 72 hours of discovery.
- Provide details on the nature of the breach and actions taken.
11. Children's Privacy
Our Services are not intended for children under 13 years old. If we become aware of any data collected from minors, we will delete it immediately.
12. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via:- Email notifications
- In-app notifications
Last Updated: January 5, 2025
14. Contact Us
If you have any questions about this Privacy Policy, contact us: